WHAT TO DO IF YOU FEEL ILL – DIRECTORY OF HELP
If you feel unwell there are some simple things that you can do for yourself. Get plenty of rest, drink plenty of fluids to avoid dehydration, take simple remedies such as Paracetamol (for a temperature or pain) and contact a relative or your carer and let them know how you are feeling.
If you have symptoms and are unsure whether it is safe to use over the counter medicines, just ask your Pharmacist who will be very skilled at giving such advice.
The NHS provides an advice help line for you called NHS 111. To access it you just dial 111. Calls are free from mobiles and land lines. This service has up to date information about all local services and, in addition to giving you advice, can help you make the right decision about whom you should contact if you are not sure.
Your local Walk-In-Centre is based in the ground floor of Nutgrove Villa, Westmorland Road, L36 6GA.
It provides excellent nurse-led treatment for minor illnesses and injuries.
It is open 8am-9pm Mon to Sat and 10am-9pm Sun & Bank Hols. (Tel: 0151 244 3150).
Your District Nurses are based at the Bluebell Primary Care Resource Centre, and can be contacted through a central Single Point Of Access (SPOA) telephone number – 0151 244 4560.
You do not need a GP referral to see a District Nurse, you can self-refer using this SPOA number.
A GP referral is needed to see a Community Matron for the first time. If you are already on their caseload you can contact them using the SPOA number – 0151 244 4560.
Your Community Matrons are based at the Bluebell Primary Care Resource Centre.
If you have COPD you will have been referred to the Knowsley Community COPD service. Your COPD nurses provide support and advice for you at home. If you feel unwell with your COPD the COPD Helpline should be your first point of contact. COPD Helpline: 03000 030 555
GP – In Hours – Tel: 0151 489 2298
You can contact us between 8.00 am – 6.30 pm (excluding Weekends and Bank Holidays) for:
Telephone advice: This service is available to you. You should only use it to request advice where an appointment or a home visit is not needed. Contact reception as early in the day as possible using the number above and your doctor will either talk to you or, more likely, call you back.
Appointments:If you need to see a doctor always try to attend the surgery. All the equipment the doctor may need is at the surgery and doing so frees up doctor time for the benefit of other patients.
Home Visits: To avoid delay, if you need a home visit contact the surgery BEFORE 10am wherever possible.
GP – Out-Of-Hours
Urgent Care 24 (UC24) provides your Out-Of-Hours GP services on behalf of NHS England and Knowsley CCG. When you ring the surgery number (as above) your call will automatically divert to UC24 or you will receive an answering machine message with UC24’s number.
Ambulance Service / Accident & Emergency Department
In a true medical emergency you should ring 999. You will be assessed by the paramedics and, if necessary, transferred to hospital for further assessments and treatment.