Information


Booking Appointments

We operate a mixed system of booking appointments on the day, and we offer a limited number of appointments bookable up to 2 weeks ahead. Please ring from 8.00am to book an appointment. We will try and offer you the Doctor of your choice, but if there are no appointments available for that Doctor, you may be asked to ring the following day, or see somebody else. We also have telephone appointments available, if you do not actually need to come in to see the Doctor. We also have a Nurse Practitioner, see the notices page for more information.

The Appointments Line is open from 8.00 am daily. Most appointments are booked on the day.

We are aware that it is difficult to get through on the phone early in the morning, please help us by trying to ring after 9am for anything other than appointment requests.

Practice Nurses

Our Practice Nurse, Geraldine Wright, is available for appointments and advice. She is ably assisted by our Assistant Practitioners, Kathy & Emily, in dealing with New Patient Medicals, Travel Advice, Routine checks of Blood Pressure  and General Well Person Screening and Health Promotion, which includes diet, smoking, alcohol and exercise advice. They will also be happy to offer advice over the telephone if you are not sure whether you need to come into surgery. They also run Chronic Disease Management Clinics for patients with Diabetes, Respiratory or Cardiac Problems and Baby Immunisations, and more recently Warfarin monitoring.

Blood Tests

Every morning Monday – Friday, 8.45am – 10.15am. Please ring first to check availability. If attending for cholesterol or blood sugar, then please fast from 10pm the night before. We also offer non-fasting tests on a Wednesday afternoon from 12.15pm to 1.45pm.

District Nurses

District Nurses are available at Nutgrove Villa Walk-In-Centre, please telephone the surgery for details. For dressings etc you must have an appointment, please ring us for details.

Home Visit Requests

Home Visit requests must ideally be made by 10.30am. The calls are vetted by a doctor or our Advanced Nurse Practitioner and you may be advised to attend the surgery in person instead.

Repeat Prescriptions

These may be obtained by presenting the tear off portion of your previous prescription or posting it in the box in the waiting room.  Please ensure you tick the items you require.  Please allow at least 2 working days before returning to collect the prescription.  Alternatively, you can order repeat medication by post (please ensure you enclose a stamped addressed envelope for return of the prescription or via on-line access.

We do not accept telephone requests for repeat prescriptions.

Confidentiality

Why we collect information about you

The Doctors and staff and others who are caring for you, keep records about your health and any care or treatment you receive from the NHS. It is important to keep records to help ensure that you receive the best possible care from us.
Your record will contain basic details on you.

How we keep your records confidential

Your records are kept in a safe place in the surgery either on computer or paper files.
Receptionists and secretaries are responsible for keeping your records in order and will, from time to time access your records.

Other Agencies

On the odd occasion you may be receiving care from other people such as social services. We may need to share some information about you so that we can work together for your benefit. We will pass on information about you if they have a genuine need for it. There may also be other agencies that may ask for information but we cannot give details without your permission.

We Will Not Without Good Reason

Give details of your medical details over the phone, unless we are certain of who we are talking to.
Give details about you to anyone else without your permission.

IF YOU HAVE ANY QUESTIONS ON CONFIDENTIALITY PLEASE SPEAK TO THE PRACTICE MANAGER

Medical Emergencies

If you need urgent attention you should dial 999 at anytime. If you feel that you need to see someone at the surgery urgently please telephone 0151 489 2298 and explain the problem. We will do our best to accommodate you, although it may not be possible to see the Doctor of your choice.

Out Of Hours

When We Are Closed

If it is not a medical emergency but you need medical help fast, please call NHS 111.  Calls are free including mobiles 24 hours a day.

This is a new number that has been introduced to help make it easier for you to access local health services.

 You should use the NHS 111 service if:

·         you need medical help fast, but it is not a 999 emergency

·         you think you need to go to A&E or Emergency Department or another NHS urgent care service

·         you don’t know who to call for medical help

·         you require health information or reassurance of what to do next

 Why should you use it

·         NHS  is a fast and easy way to get the right help wherever you are and whatever time

·         it can help to free up 999 and local A&E emergency departments 

How does it work

·         It will get you through to a team of highly trained advisors who are supported by experienced nurses.

·         They will assess your symptoms, give health care advice if you need it or book you an appointment.

NHS 111

Outside of surgery hours you can contact NHS 111 for immediate medical advice or assistance.

More information Tel: 111

Web site: NHS 111

Sharing Of Care Data

If you would like information on Care Data please click the links below:

Care Data Information Leaflet
Care Data FAQ
Care Data Poster

For further information you can also visit the NHS Choices website by clicking the following link: Click Here

Service and Clinics

Antenatal

Patients are seen by a Community Midwife by appointment only- Monday and Wednesday 1.30pm to 3.30pm

Anticoagulant Monitoring

We offer an in house service for checking INR, used to calculate Warfarin doses. This is led by Dr Pryce, assisted by the Practice Nurses and Assistant Practitioners, please contact us for more details.

Baby Clinic and Six week checks

Childhood Immunisation are given by our Practice Nurses on Tuesday 1.30pm to 4.20pm. An appointment is necessary. If Tuesday’s are not convenient please ring to make a general nurse appointment these can be made up to 6pm some evenings and also on Saturday mornings if the Nurse Practitioner is on duty.

Your baby can have their 6 week check when aged 6 to 8 weeks. Please book this with Dr Jain, Dr Loughran or Dr Sethuraman during routine surgery hours. Please ensure that you have had your child’s measurements taken by the Health Visitor before hand, and please also bring your red book to your appointment.

Cervical Smears

Most women in the Practice between the ages of 25-64 should have a cervical smear carried out every three to five years. A reminder will be sent to you automatically. If you think you are overdue, please ask for an appointment. Please note that any of the female GPs and the Practice Nurses are able to do smears. Please ensure when booking an appointment for a smear test, that you request a Double Appointment slot.

Chlamydia Testing

An appointment can be made with any of the Doctors or Practice Nurses who can arrange the necessary test. Confidentiality is adhered to at all times.

Contraception & Family Planning

All the Doctors provide contraceptive care during normal surgery hours. Dr Darabshaw is able to fit IUCD (coils) and implants (Nexplanon). You will need to arrange a telephone consultation appointment with her to discuss this.

Our Practice Nurses administer contraceptive injections once they have been prescribed by a GP. An appointment is necessary.

Joint Injections

Joint injections are administered by Drs Pryce and Jain during their routine surgeries, and an appointment is necessary. If you require a Knee Injection, please book this with Dr Jain on a double appointment for one knee, and triple appointment for both knees. Dr Pryce is available to inject all major joints.

Travel Immunisations

Our Nurses offer travel advice and immunisations by appointment only. You should be seen at least six weeks in advance of your holiday to ensure adequate cover. If you book a last minute holiday and no nurse appointments are available, you can attend the Liverpool Tropical School of Medicine (LTSM) for travel vaccinations.

Well Person and Senior Citizen Health Checks.

If you are 75 years old or over or if you have not been seen by a doctor or nurse within the past three years and would like a health check please phone for an appointment with the practice nurse.

Clinics

The following clinics are run by our Practice Nurses in conjunction with the Doctors;

Asthma, Chronic Obstructive Pulmonary Disease (COPD), Cardiac,
Diabetes, Hypertension (high blood pressure), Osteoporosis,
Rheumatoid Arthritis.

Our aim is to help people to understand and manage their condition and treatment so they can maintain the best possible health.

Patients with these conditions are advised to have an annual review with the Practice Nurse.

An appointment is necessary to see the Nurses at the clinics, please phone to make an appointment.